Utility Billing is a division of the Finance Department. It manages the City’s billing for water, wastewater, recycling, and trash service.
Responsibilities include establishing new accounts, customer inquiries, and providing trash and recycling service information to new customers.
The Utility Billing Office’s regular hours of operation are Monday through Friday, from 8 AM - 5 PM.
Questions about establishing new service, disconnecting service or billing should be directed to Utility Customer Service at City Hall - 940.393.0200.
Automatic Draft: PLEASE CLICK HERE to print a Bank Draft Authorization Form. Return your completed form to the City Hall via email (email@example.com), regular mail (PO Box 1299, Decatur, Tx 76234), or in person.
Online Bill Pay: CLICK HERE TO PAY ONLINE PLEASE CLICK HERE FOR STEP-BY-STEP INSTRUCTIONS
If logging in for the first time, please use the account and PIN information found on the top right corner of your utility bill.