The Utility Billing Department is available for any and all customer service needs. Customers have several options when paying their utility bill.
You can pay your monthly utility bill online at Online Payments, 24 hours a day, 7 days a week.
Log into your account by entering your account number and password/pin (customer number), found in the upper right hand corner of your billing statement.
Accessing your account online gives you the following options:
Make a one-time credit/debit payment
Set up or change automatic credit/debit card payments
Click “How to” box at the left of the page on the Online Account Login page for instructions
Show payment history
Show last bill
Show consumption history
Correspond with the Utility Billing Office
Automatic Bank Draft
The Bank Draft Authorization Form must be printed, completed, and submitted, along with a voided check, to Utility Billing during normal business hours. Automatic payments are drafted on the due date each month.
201 E. Walnut St.
Decatur, TX 76234