Payments are due by the 15th of the month. Accounts not paid in full by the due date will accrue a 10% penalty on the next business day.
If an account is unpaid for 30 days, the account is subject to disconnect. Reconnects are scheduled only after the customer has paid the account in full including the reconnect fees.
A payment made with a bad check, closed account on auto pay or declined auto pay credit cards will be treated the same as a non-payment. A handling fee of $25 may apply and is payable in cash, money order, or cashier's check on all returned checks and non payment auto drafts.