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2. What department, within the City of Decatur, did you interact with?*

   1. Airport
   2. Building Inspections
   3. Cemetery
   4. City Secretary/Records Requests
   5. Conference Center
   6. Finance

   1. Fire Department
   2. Human Resources
   3. Library
   4. Main Street Program
   5. Municipal Court

   1. Parks & Recreation
   2. Planning & Development
   3. Police Department
   4. Public Works
   5. Utility Billing
4. My interaction with above department was...?
   -- Select One --In person.On the phone.Via email.
6. What was the name of the person you interacted with?

   If you do not know, or cannot remember, the name, please enter "UNSURE"

8. Tell us about your experience below.
10. Did the customer service representative resolve your issue to your satisfaction?*
11. Was the customer service representative knowledgeable, helpful, courteous, friendly and well-trained?*
12. Did the customer service representative make you feel valued as a customer? *
14. How well did the customer service representative understand your question?*
15. What did you enjoy most about your customer service experience with us?*
16. What did you enjoy least about your customer service experience with us?*
18. What can we do to improve your specific experience with us?*
19. What else would you like us to know?*
20. Do you have any other suggestions?*
22. Would you like to be contacted for a follow-up to your survey?

    1. YES
    2. NO
23. Please enter your name and contact information if you would like to be contacted for a follow-up.
24. Contact Email
25. Contact Phone Number
27. How did you hear about our survey?*

    1. City website
    2. Sign in City Hall lobby
    3. City staff member
    4. Other
Leave This Blank:


29. 1. Receive an email copy of this form.
30. Email address

    This field is not part of the form submission.

31. Submit

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